Research some of the available software applications for ticketing and issue resolution. Formulate a summary of your findings and submit it here. Consider during your research: What features do they all share or lack (ease of use, flexibility, etc.)? Which one would you be most likely to implement and why?
Some sites with info:
https://www.zendesk.com/service/help-desk-software/ticketing-system/
https://blog.hubspot.com/service/free-help-desk-software
https://hiverhq.com/blog/top-ticketing-apps