Group submission – the Video
A persuasive video presentation encompassing the findings, strategy and utilising previously learned skills now taken to the next level as visited during this part of the CM4: Complex Decision Making Challenge to persuade an audience of non-experts. This would be, for example, an executive board where the CXOs might not have a background in statistics or psychology or strategy, so no jargon should be used, but they are, of course, senior business leaders and you should pitch your messaging appropriately.
You must submit a 4-5 minute video in .mp4 format or a link to where you have posted the video on the internet (YouTube, Vimeo etc.). Make sure you give the appropriate permissions for anyone with the link to view the video.
The video can include slides but importantly it must show all members of the team talking about your findings.
The video must be a well-organized presentation of your findings and strategy summarizing your findings and strategic recommendations, and this must explain your analysis and plan to a non-expert. This will challenge you to explain data simply without using jargon and why the plan has been developed.
Your video presentation must include the following:
Forecasting Analysis: Detailed methodology and projected call volumes.
Poisson Distribution Analysis: Summary report with probability calculations.
Decision Tree Diagram: Diagram and explanation of staffing decisions.
Probability and Service Level Report: Calculations and recommendations for service level optimization.
Strategic Plan: Comprehensive strategic plan with actionable recommendations and metrics.
Customer Experience Plan: Recommendations to maximise the caller customer experience.
You will be graded very much on your ability to communicate the decisions and the reasons behind them, rather than the detail of the analysis. That detail is assessed in your report.
This assignment page is where you submit the Video. It is worth 5% of the total grade.
What makes a good assignment
A good assignment will show:
how thoroughly you have done the assigned readings
how well you have understood these
how thoroughly you have absorbed ideas and information presented in class across all disciplines
how well you have understood them
how well you can see, describe and analyse important patterns in the data you have selected to back up your decisions for your selected product or service
It also assesses study, research and communications skills:
how logically and persuasively you can organize your ideas and information into an argument
how well you can synthesise material from different sources in a concise manner
how well you avoid omission, digression, and repetition
how well you can select important information and eliminate trivial or peripheral material
how well you support generalisations with evidence
how clearly, precisely, and accurately you can express complex ideas
how carefully you can edit, proofread, and reference your work.
how well you can put together a group report that reads cohesively rather than a disjointed set of sections with little flow throughout.
To get a good grade here, you must answer the questions comprehensively but succinctly; that is, you must cover the important points but not waste space. You must show that you have engaged with and understood the reading, class material. You must take care with your writing and your presentation: use precise and correct English, references to sources in appropriate academic format, careful proofreading and presentation.
To get a grade in the B range you should:
Submit your work on time and in the right format
Answer the questions asked
Have a clear introduction and conclusion
Avoid digression and irrelevance
Include all the most important points
Organise your answers clearly and logically
Support generalizations with specific evidence
Show you have done and understood the relevant required reading
Show that you have paid attention in class
Use precise language
Use correct grammar, syntax, spelling, punctuation
Present your work appropriately
To get a grade in the A range, you should also:
Show evidence of further reading or other research
Show originality of thought or unusual depth of insight
Surprise or inform us!
Write with elegance and flair
You will get a grade in the C/D/F range if you
Don’t do everything required to get a B
Copy or plagiarise
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Please write a script for the video base on the report I have submitted knowing that we are 6 people in the group and ea h need to talk for 20-25 seconds, also the video should be easily understandable for anyone.